FAQs: Palace tickets

The quickest and simplest way to purchase a Season Ticket is online. You can also purchase a Season Ticket over the phone by calling 0333 360 1861 or in person at the Box Office.

Season Ticket+ is an add on product for Season Ticket holders, giving you extra benefits on top of your normal Season Ticket. You can purchase at point of sale or you can add this at any point throughout the season. For full information please click here

Supporters can pay in monthly 10 instalments from the beginning of phase 2 on Thursday 11th April. You will be able to choose between two payment dates - the 1st or 15th of each month. The first payment for your Season Ticket will be in July. If you purchase a Season Ticket after the 15th of June, you will pay over nine instalments with the first payment in August.

Any credit on your account will be automatically deducted from the cost of your Season Ticket. If you are paying for a friend or family members ticket and they also have credit available, this will also be automatically deducted.

Credits are allocated to the individual supporter’s account.

Unfortunately, any credit on your account must be used against your Season Ticket, unless you decide not to renew your ticket in which case you can withdraw the credit as cash.

We're sorry for your loss. Please call our main reception on 0208 768 6000. They will arrange for one of our ticketing team to contact you to discuss your specific requirements.

To purchase your Season Ticket at the correct age band, please contact the Box Office either over the phone by calling 0333 360 1861 or in person.

Yes, a discounted Season Ticket is available for supporters who are in full-time education by 1st October 2024 but must be purchased through the Box Office either over the phone by calling 0333 360 1861 or in person.

Please note all student Season Ticket holders will be required to show proof of their student status by 1st October 2024.

To purchase your Season Ticket at the correct age band, please contact the Box Office either over the phone by calling 0333 360 1861 or in person.

All 24/25 Season Tickets will be digital mobile tickets, unless a strict criteria is met.

Applications for physical Season Ticket cards have now closed for the 24/25 season.

No, all Season Ticket cards will be deactivated from the end of the season and all supporters will need to re-apply for a new Season Ticket card.

If you still require a physical card, you can re-apply by completing an application form here.

We are aiming to have completed our transition to digital ticketing and be plastic free by the start of the 25/26 season.

Applications for physical Season Ticket cards have now closed for the 24/25 season.

Digital Season Tickets will be available to download in July, ahead of the season starting.

It’s really easy to share your Season Ticket with other supporters through the club’s official ticketing website, although restrictions apply.

Season Ticket+ holders can share their ticket with any supporter with a Palace account, whilst Season Ticket holders can share their ticket with other Season Ticket holders or Member.

You can find out how to share your Season Ticket here.

The Box Office team will happily help you get your online system set up in the close season, however if you choose to ask the Box Office to process this throughout the season an administration charge of £10 per ticket will be added to your purchase.

You can only purchase someone else’s Season Ticket if you have a Friends and Family strong relationship.

To add to your account, you can request to do so online using account management. Alternatively, you can email both client references to boxoffice@cpfc.co.uk with the client references, our team will then add the account as strong friends and family.

Please note that if the person you are requesting to do this for is over 18 you must copy this person into the email.

Family Season Tickets are available in the Whitehorse Lane stand and blocks A & J of the Main Stand, subject to availability.

To qualify you must have a minimum of one child to a maximum of two adults. Other combinations also qualify, for example three children and two adults.

Please note the family discount is only available on Adult, Junior and U-10 tickets. To qualify for a Junior or U-10 discount you must have an adult ticket in the same transaction.

You can amend your family ticket by contacting the Box Office directly. This can be done over the phone by calling 0333 360 1861 or in person.

If you would like to move your Season Ticket you can do this during the Season Ticket holder moving window, beginning Wednesday 1st May.

24/25 Season Ticket+ holders will have priority to move their Season Ticket. It is important to note to move your Season Ticket you must first purchase your current Season Ticket.

We recommend that supporters join the Season Ticket Waiting List. Supporters on the Season Ticket Waiting List will have first option to buy before tickets go to general sale.

The Season Ticket Waiting List costs £10 to join, which will be taken off the price of your Season Ticket when you purchase. You can join the Season Ticket Waiting List here

Purchasing for a friend or family member is really simple once you have added them to your ‘Friends & Family’. We recommend joining the Season Ticket Waiting List using the account of the supporter you are looking purchase for. Supporters on the Season Ticket Waiting List will have first option to buy before tickets go to general sale.

The Season Ticket Waiting List costs £10 to join, which will be taken off the price of your Season Ticket when you purchase. You can join the Season Ticket Waiting List here

The quickest and simplest way to purchase a Season Ticket is online. Alternatively, you can also purchase a Season Ticket over the phone by calling 0333 360 1861 or in person at the Box Office. If you have any questions, you can also email dlo@cpfc.co.uk who will help support your purchase.

To qualify for a complimentary PA Season Ticket, supporters with disabilities must receive the medium to higher rate of disability benefit or P.I.P.

If you aren’t currently registered disabled with the club, please email dlo@cpfc.co.uk and we will be in touch to advise of the next steps.

Only Members and Season Ticket holders are able to purchase tickets.

You can find out more about purchasing tickets here.

In order to ensure the tickets you have purchased are valid, you should buy them directly from the club, or one of our official selling partners.

The club works with a small number of authorised resale agencies, who are permitted to sell a select inventory of Premium and general admission tickets. These are listed below:

• Travel Connection
• Champions Travel
• Go Sport Travel
• Box Office Events
• P1 Hospitality

Supporters who are found to be in possession of a ticket that has been bought by a tout or an unofficial seller will be refused entry to the match or ejected from the stadium. In either instance, the club will not be liable for refunding you with the cost of the ticket(s). Should you wish to obtain a refund from the agency/online site that was used to purchase the ticket, we would be happy to provide proof that entry was denied.

To create an online account, please click here.

Enter your full name, address, date of birth and email and then decide your marketing preferences, this tells us how you would like to be contacted by the club.

Once you have completed these steps you then need to link your client reference to your online account.

The details on your new online account must match those on your ticketing account for the link to be successful. For example, if your name on your ticketing account is Tom and on your online account it is Thomas, this will not link.

The details must be the same for name, post code, email and date of birth.

Dates for home tickets going on sale can be found here.

Information will be communicated via cpfc.co.uk, the official app and across social media.

Details of a range of Membership products which enable access on a match by match basis are available here.

Membership FAQs can be found here.

Your Membership entitles you to the best ticket access, with Gold Members enjoying an exclusive window to purchase the most in-demand seats for all games. Most games are on sale only to Season Ticket holders and Members, so a Membership is the easiest way to secure your place at matches*.

*Subject to availability.

Other Membership FAQs can be found here.

We cannot guarantee Members will be able to purchase tickets for matches. Tickets will be available to Members and Season Ticket holders via an exclusive window.

Other Membership FAQs can be found here.

For home matches, due to the increased demand for tickets in 2024/25, supporters will be able to purchase one ticket per client reference number initially, with guest tickets available in a later sales phase, subject to availability.

Away tickets are sold via a Loyalty Points system and ticket limits vary on a game-by-game basis.

Other Membership FAQs can be found here.

No, this season we have a specific product for Season Ticket holders: Season Ticket+. This allows you to enjoy the amazing benefits our members do, with some exclusive features such as ticket transfer that is tailored for you to get the most from your season ticket. These can be purchased when a Season Ticket holder is logged in to their Season Ticket account.

Other Membership FAQs can be found here.

Details of Season Tickets for 2024/25 season can be found here

Supporters are again able to download their ticket onto their phone in the form of an NFC digital ticket.

Seniors, juniors and supporters registered disabled will have the choice of either an NFC digital ticket or a physical Season Ticket card.

If you are purchasing an adult ticket at the same time as a junior/senior/disabled ticket, the system will automatically default to NFC download.

If you require a physical Season Ticket for any of the junior/senior/disabled supporters you have purchased for please email boxoffice@cpfc.co.uk.

Eligible supporters could select a physical Season Ticket card at the point of purchase, either online or through the Box Office.

Supporters were able to download their NFC digital Season Ticket during the summer.

Supporters who are eligible and have opted for a physical Season Ticket card were able to collect their Season Ticket in summer. Supporters were emailed when their ticket was ready to collect.

Season Ticket+ is a new additional product exclusively for Season Ticket holders, giving holders a huge range of unique benefits, on top of your normal Season Ticket.

Benefits include:

• The ability to share your Season Ticket for specific games with a select group of supporters via your online account

• A PalaceTV+ subscription for the 24/25 season (worth £29.99) – with live broadcasts of selected pre-season matches and Academy matches

• 10% off all purchases in the club shop

• An additional 250 Loyalty Points (on top of your 500 for the Season Ticket)

• Welcome pack including a reusable drinks bottle, badge and key ring.

• No booking fees on any ticket order

• Special edition design of your digital Season Ticket

• A full list of benefits and more information can be found here.

All Season Ticket holders have the option to resell their match ticket if they are unable to attend a match this season. You can also resell tickets on behalf of your friends and family.

Please note, you can place your tickets up for re-sale once the match is on-sale to other supporters – however, your tickets will only appear available for purchase to other supporters when the match is sold out. You can also reclaim your ticket as long as your ticket hasn’t been sold.

If you successfully resell your match ticket, you will receive 1/19th of your Season Ticket value back on your ticketing account minus a 10% administration fee. This credit will be able to be withdrawn from 1st December or can be held on your account to be used against a future Season Ticket purchase. For full terms and conditions, please click here.

To place your match ticket up for re-sale, please follow the below steps or the video below these FAQs.

1. Login to your ticketing account with the email address associated with your Season Ticket
2. Click your name in the top right-hand screen and click ‘Personal Details’ in the drop-down menu
3. On the right-hand side of the screen, you will see an ‘IMPORTANT INFORMATION’ box that includes a link to resell your ticket
4. A pop-up will then appear showing the matches you are able to resell
5. Select the tickets you would like to put up for sale and click ‘OK’
6. Confirm your resale by clicking ‘OK’ on the following screen
7. Once your ticket has been re-sold, you will receive an email confirming your ticket has been cancelled and resold

Existing Members or Season Ticket holders will be able to purchase tickets that have been put up for re-sale through the normal ticket purchase journey.

Season Ticket+ holders are able to transfer their tickets to selected supporters via their online account.

Season Ticket+ holders can transfer their tickets to any supporter with a Client Reference Number if they are listed as 'friends and family' on their ticketing account. You can add supporters to your account within your ‘Personal details’ on your ticketing profile. Supporters can also request an e-ticket from the Box Office free of charge.

All other Season Ticket holders can transfer a match ticket online or through the app to a Member or Season Ticket holder, free of charge. Supporters can also request an e-ticket from the Box Office for an admin fee of £10.

To share tickets, Season Ticket holders should follow the below steps:

1. Login to your ticketing account with the email address associated with your Season Ticket+

2. Click your name in the top right-hand screen and click ‘Tickets’ in the drop-down menu.

3. Click on the match ticket you would like to share and click ‘Forward Ticket’

4. Then click ‘FORWARD TICKET’ in the pop-up

5. Select a ‘New owner’ and ‘New price type’ by using the drop-down menus. If you are a Season Ticket+ holder please ensure you choose the relevant Season Ticket+ age band for the new owner. If you are not a Season Ticket+ holder please use the standard age bands (adult/junior/senior).

   *Please note, you are unable to downgrade a ticket.

6. Once complete, click ‘FORWARD TICKET’

7. If there is an upgrade fee to pay (e.g. from Junior to Adult) or an admin fee to pay, you will be taken to the checkout process

8. To finalise your ticket transfer, click ‘PROCEED TO CHECKOUT’, confirm your delivery method and click ‘NEXT’

9. Review and agree to the Terms and Conditions and click ‘Submit’ (If there is an upgrade fee to pay, you will enter your debit/credit card details at this stage.)

10. Your ticket has been shared.

The supporter you have shared your ticket with will receive an email confirming the ticket transfer. This email will include a link to download a digital ticket directly to their Apple or Google Wallet, ready for matchday.

Season Ticket holders can no longer move their seat. This option was available during summer.

Season Ticket+ digital benefits start from 1st July 2024.