Sharing Tickets
To share tickets, Season Ticket holders should follow the below steps:
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Login to your ticketing account with the email address associated with your Season Ticket.
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Click the ‘Your Account’ icon in the top right-hand corner of the screen; this should have a red dot to signify you have a notification.
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You will then see 'Manage Tickets'; this will display how many tickets you have access to manage.
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Click 'Manage Tickets', and then you will be able to see the games that you can manage tickets for.
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Select the game and then click on the seats you would like to share with your Friends & Family.
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Click ‘Share Your Ticket’.
If the ticket you are sharing requires an upgrade (e.g. from concession or Junior to Adult), please click 'Upgrade' rather than Share Your Ticket. You will then be asked to which price band you would like to upgrade to; select this, and click continue.
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Select the person from your Friends & Family list you would like to share with.
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Click 'Confirm' and 'Share More' if you need to share more tickets, or 'Review Order' once finished.
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To finalise, agree to the Terms and Conditions and click 'Complete Purchase'.
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You will receive a confirmation email that your ticket has been shared.
The supporter you have shared your ticket with will receive an email confirming the ticket transfer. They will then need to login to their online account to accept this transfer (if there is an upgrade cost, they will need to pay this at this stage).
You must have an online Palace account to accept the ticket linked to the correct ticketing account the ticket has been sent to. Please view our FAQ’s here if you have any questions about creating an online account or have issues logging into your account.
Once accepted (and paid if required), a digital ticket will then be sent via email to the recipient.
You can recall your Season Ticket at anytime before it has been accepted. Once it has been accepted, you will be unable to have this recalled.
Please note that upgrades processed online will be charged at the Season Ticket price. All upgrades processed in the Box Office will be charged to the full matchday price.