Going to the game?: Palace v Arsenal matchday guide

Information

21 Jun 2023

Crystal Palace’s first home match of 2023/24 sees last season’s title challengers Arsenal come to Selhurst Park on Monday, 21st August (kick-off 20:00 BST).

If you're going to the game, please check this guide – which will be kept up-to-date with the latest matchday information – before travelling.

Before travelling

Season Ticket holders are reminded that, ahead of Monday's game, you will need to delete your old Season Ticket from your device, and then download your new pass via the Official Crystal Palace app or the email you have been sent.

To download your new pass via the App, please:

Open the Crystal Palace app and login using the account registered to your Season Ticket.
Click the ‘MORE’ button on the bottom right.
Click ‘TICKETS’.
Click ‘ACCESS FAN WALLET’.
Click on your Season Ticket.
Click ‘Add to Apple Wallet’ or ‘Add to Google Pay’.
Follow the on-screen instructions.

Season Ticket holders should also ensure that their pass is not showing as ‘expired’. To do so, open your Wallet app, tap ‘View Expired Passes’, select the relevant pass and tap ‘Unhide’.

Please ensure you read our latest supporters' guide here. Away fans can find a stadium guide here.

Arrive early

With a capacity crowd expected for our first home game of the season, all ticket holders are encouraged to arrive early to ensure quick access into the Stadium.

Turnstiles open at 18:00 ahead of the 20:00 kick-off.

The Crystal Palace Box Office will be open from 09:00 on Monday. Reprint stations will be open at entrances 4 and 9 from 17:00.

Tickets

Tickets for this match are sold out. Season Ticket holders and Members can purchase resold tickets if available here.

We want to ensure every seat in Selhurst Park is full for the start of the season, ready to get behind the team.

If you are a Season Ticket holder who cannot make Monday's match, please allow someone to take your seat: find out how to resell your match ticket by following the steps listed here.

Alternatively, Season Ticket holders can share their tickets by following the steps listed here. Please note: you can only share tickets with supporters listed as Friends & Family on your ticket account. Restrictions apply.

Fanzone

Our Fanzone will open from 17:00 BST for the match, with entertainment, music, refreshments, the Crystals cheerleaders, and club mascots Pete and Alice all ready to enrich your pre-match experience.

A 4-foot version of our celebratory Croydon Stands Tall giraffe is being displayed inside the Fanzone, which supporters are welcome to take pictures with.

There will also be the opportunity to meet players from Crystal Palace Women in the Fanzone from 19:00 onwards, ahead of their season opener against Reading on Sunday 27th August.

Food & drink offers

Don’t forget to arrive early to take advantage of our Early Bird offer: enjoy a discounted burger or pie, plus a beer, available up until 45 minutes before kick-off.

There will also be a 50% discount on hot food following the final whistle, with bars closing 10 minutes following the conclusion of the match.

Pre-match light show

Supporters are advised to arrive early to enjoy the full pre-match experience.

This will include a pre-match light show between approximately 19:51 and 19:54, shortly before the players walk out of the tunnel.

The light show will contain flashing images, lights and entertainment, lasting for approximately three minutes.

Supporters will receive notice on the Public Address system, prior to the light show commencing. Any supporters who suffer from light sensitivity should head to the concourses if affected.

Pre-match tributes

Following the players’ entrance, supporters and players will pay tribute to two figures who made an enormous impact on the game: former Millwall chairman and owner John Berylson, who died in July at the age of 70, and former Palace manager Trevor Francis who passed away age 69.

Please be in your seats before kick-off for a moment of applause to celebrate their memory.

Stadium Improvements

We are delighted to announce that Selhurst Park has undergone work over the summer to enhance supporters' experience from the start of the new season.

These include new electronic displays above the Arthur Wait Stand fascia and in the Whitehorse Lane Stand, as well as a new and improved stadium screen.

Love Football, Protect the Game

A safe matchday environment for all is vital for protecting the game we love.

Supporters are reminded to keep off the Selhurst Park pitch at all times. Perpetrators may be prosecuted.

Recent pitch invasions have resulted in football bans (both domestically and abroad); police prosecution; and criminal records, which can impact employment, education and international travel.

From fans, to stewards and players, we all have a role to play in keeping each other safe on matchdays – so please be mindful of your fellow fans.

Conduct

For the safety of all supporters, it is illegal to use flares, flash bangs and other pyrotechnics at the stadium.

Supporters are also reminded that smoking and the use of e-cigarettes is prohibited inside Selhurst Park.

To challenge the totally unacceptable presence of football tragedy abuse, this season, tough new measures have been introduced which will see people who are found guilty of offences face stadium bans and criminal prosecution.

Strong measures remain in place to tackle antisocial and criminal behaviours within grounds, including throwing objects, drug use and discriminatory behaviour.

Please respect our staff at all times. Abuse of staff will not be tolerated.

Reporting abuse at Selhurst Park

Crystal Palace are committed to promoting equality and diversity across the whole club. We want to ensure that the environment on a matchday is welcoming to all, and that supporters feel safe. We will not tolerate racial or homophobic chants or discriminating comments towards a particular individual or group of individuals at Selhurst Park.

You can report discrimination on a matchday by using the Anti-Social Behaviour Text Alert Service: the number is 07507 477 669 (+44 7507 477 669).

Please include as much relevant information as possible, for example: FOUL LANGUAGE, RACISM, SMOKING, HOMOPHOBIA etc. Please include the stand, block, row and seat number you are in, and also identify the location of the anti-social behaviour, being as precise as possible. Please state if you wish to remain anonymous in your message.

Security staff will make every effort to deal with the issue. If they are unable to resolve the issue, each text will be followed up and investigated by a club staff member. You can also contact your nearest steward to report issues, who will do their best to help.

Visit our Store

All three of our 2023/24 kits are now available to purchase in-store.

Take your pick from our eye-catching 2023/24 home; away; and third kit designs.

The Selhurst Park club shop will open at 09:00 and remain open for 30 minutes’ following full-time (up to 22:30).

Matchday Programmes

Matchday programmes will be available from vendors in and around Selhurst Park for just £3.50.

Monday's issue features the thoughts of Chairman Steve Parish and manager Roy Hodgson and an in-depth interview with new club captain Joel Ward, as well as a whole host of other features – and our new collectible card game, Selhurst Starz!

Alternatively, read the digital version from 20:00 BST on Sunday, 20th August.

It’s not too late to get programmes delivered to your door this season: our season-long programme subscription allows fans to secure all 19 Premier League programmes in one easy order, with each jam-packed edition delivered direct to ensure you don’t miss out.

And remember, all Gold, Junior Eagles Gold and International Members receive free digital copies of the programme in their inbox before every home match this season..

Other points to note

Information Facilities will open at 17:00.

Please note that Selhurst Park is a cashless stadium. Selhurst Park’s food and drink concourses are cashless – so bring your payment card. Apple Pay and Google Pay are accepted.

If you are travelling to the match by train, you can now book your train tickets through Train Hugger; a tree will be planted here in the UK every time a booking is made by a Palace fan.

Memberships

Supporters looking to collect their Membership packs can do so throughout the matchday from the Click & Collect office next door to Sainsbury’s.

Looking for more benefits? Demand for match tickets last season stood at an all-time high with all matches selling out, so make sure you sign-up as a Gold or Junior Gold Member to get 72-hour priority ticket access and secure your tickets to the biggest games throughout another exciting campaign.

What's more, in select packages, you'll gain access to a Palace TV+ subscription, digital matchday programmes and more! Explore our 23/24 Memberships here.

Match Details

Monday, 21st August
20:00 BST
Selhurst Park
Live audio commentary on Palace TV+

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