Important information
Customer queries
If you have any questions regarding your Palace account, and you are unable to find the answer in our Frequently Asked Questions, you can call or email the Palace Box Office on 0333 360 1861 or BoxOffice@cpfc.co.uk.
If you have questions specific to Wembley stadium or your ticket purchase, please call the dedicated Ticketmaster number 0333 003 5937.
Supporters with disabilities
Disabled supporters can purchase their tickets as normal online. If you are unable to purchase online, please call our dedicated DLO team on 0333 360 1861 from 10:00 at the start of each phase and they will facilitate your purchase.
Please note, ambulant supporters requiring a PA must purchase in rows 31 to 33 as this is the only location within the stadium where PA tickets are available. If you would like to sit elsewhere, your PA ticket will need to be paid for in full.
Ticket delivery
All tickets for the semi-final are digital and each ticket will be emailed to the person named on the ticket directly in the week prior to the game.
Tickets can be downloaded to your Apple or Google Wallet or printed at home through a PDF. If you choose a print at home ticket, these must be printed – PDFs shown on your phone will not gain you entry to the ground.
Please ensure that your email address is up to date on your Palace account to ensure seamless delivery.
Coaches
There are two supporter coaches available for this fixture at a cost of £30 per seat, with a departure time of 13:00 BST from Selhurst Park.
Tickets for the coaches will go on sale at the same time as match tickets.
Ticket Checks
As part of our continued commitment to removing touts, there will be a small number of tickets highlighted that will require additional checks at the Wembley Box Office.
Supporters will be required to show a photo ID that matches the name on the ticket. If the supporter's ID does not match the name on the ticket, the supporter will be refused entry.